SWIFT Midoffice is a subscription-based mid-back office automation platform built for Travel Management Companies (TMCs) and travel agencies specializing in retail ticketing or FIT. Designed to replace manual, repetitive tasks, it streamlines operations across booking management, policy checks, billing, and reporting—helping teams reduce errors, save time, and focus on delivering better service.
SWIFT Midoffice automates the retrieval and synchronization of PNRs from robotic queues into a structured database. During this process, the system automatically performs:
All booking data is stored as a searchable history and feeds into dynamic, customizable reports.
Traveler and company profiles are maintained via a web-based interface, allowing instant updates that sync directly with GDS profiles. Integrated Sabre Red Apps or Amadeus Smart Scripts run quality control and credit balance checks during End Transaction and Ticketing—ensuring accuracy at every step.
Many travel services fall outside GDS content. To support full visibility, SWIFT Midoffice allows consultants to log non-GDS items.
These items are added using widgets that create passive segments or structured remarks. This gives agencies a complete view of all booking elements in one centralized system such as:
SWIFT Midoffice automatically converts PNR and ticket data into billable items ready for export to accounting systems like Microsoft Business Central, Xero, and others.
For agencies scaling their automation, optional modules include:
These tools reduce manual workload and accelerate turnaround times.
The built-in quotation module enables consultants to:
This reduces consultant effort while delivering a cleaner, faster customer experience.
Forecepts provides complete project support—from consultation and requirement mapping to design, development, onboarding, and long-term optimization. Our team also works directly with Sabre, Amadeus, and Travelport, ensuring smooth integration and minimizing setup time.
