Travel Mid Office & Back Office Automation Solution | SWIFT Mid-back Office

SWIFT Mid‑Back Office is a subscription-based platform that helps travel agencies and TMCs streamline corporate travel operations. By automating both mid office and back office workflows, this solution replaces manual, repetitive tasks with automated processes, improving efficiency from booking management and compliance checks to invoicing and reporting. Whether it’s mid office automation for booking management or back office automation for billing, SWIFT Mid‑Back Office ensures smoother operations and greater accuracy across all stages of the travel process.

How Mid-back Office Works:

A high-level view of how SWIFT Mid Office integrates with OBT, Quotation, GDS profiles, documents, and the Microsoft Business Central API.

Our Mid‑Back Office solution delivers a comprehensive suite of capabilities designed to streamline mid office and back office operations for corporate travel. From mid office booking automation to back office financial processing, our platform helps travel agencies automate every aspect of their operations, enhancing productivity, reducing errors, and improving compliance.

• Smarter Mid Office PNR Handling & Automation for Travel

  Agencies Automate bookings, fare and policy checks, and service fee calculations

• Complete Booking Visibility & Operations

  Manage GDS and non-GDS bookings in a centralized database for better operational control.

• Streamlined Billing, Accounting & BSP

  Automate invoicing, reconcile BSP statements, and integrate with ERP systems.

• Policy and fare logic enforcement

  Eliminating manual steps across booking, ticketing, and reporting.

• Smart quotation and approval workflows

  Compile fares, apply service rules, and enable client self-service approvals.

• End-to-End Support, PCI Compliance & Integration

  Ensure secure payments, seamless GDS integration, and full operational support

Smarter PNR Handling & Profile Management

SWIFT Mid-back Office automates PNR retrieval and synchronization from robotic queues into a structured, centralized database. Key automation and operational controls include:

• High- and low-fare searches
• Service fee and mark-up calculation prior to invoicing
• In- and out-of-policy checks (applied to both OBT and offline bookings)
• Missed and realized savings calculation
• Quality control and credit balance checks using integrated Sabre Red Apps or Amadeus Smart Scripts
• Automated reporting field validation and correction

All booking data is stored as a searchable history and feeds into dynamic, customizable reports, ensuring consistent accuracy and operational efficiency.

SWIFT Mid-Back Office automatically retrieves and structures PNRs from robotic queues, ensuring accurate booking data and efficient processing for consultants.

The system calculates both missed savings and realized savings for each booking, helping consultants identify cost-saving opportunities in real time.

Each booking is validated against company travel policies, with the same rules applied for both online (OBT) and offline bookings to ensure compliance across all channels.

Complete Booking Visibility & Operational Database

To provide full operational control, SWIFT Mid-Back Office consolidates both GDS and non-GDS booking elements into a single, centralized system. This enables operations and client management teams to access a complete, searchable view of all bookings while minimizing disruption to existing workflows.

Key capabilities include:

• A centralized booking database consolidating bookings across all GDSs and PCCs
• Searchable booking history with clear visibility of ticketing and invoice status
• GUI-based presentation of PNR details for easy operational review
• Exportable management and carbon emissions reports

This centralized visibility enhances reporting, improves compliance, and simplifies management of complex bookings.

SWIFT Mid-back Office centralizes bookings from all GDSs and PCCs, allowing users to quickly search and manage all reservations in one place.

The platform provides clear, real-time reporting on ticketing and invoice status, helping agencies track operational and financial information effortlessly.

Generate exportable carbon emissions reports for all bookings, supporting corporate sustainability goals and compliance.

View complete PNR details through a user-friendly interface, giving consultants full visibility of traveler bookings and related services.

  Streamlined Billing, Accounting & BSP Automation

SWIFT Mid-Back Office reduces manual billing effort and improves financial accuracy by automatically converting PNR and ticket data into billable items, ready for export to accounting systems such as Microsoft Business Central, Xero, and any other accounting system.

Billing & Automation

• Auto-ticketing and auto-invoicing
• Automated Statement of Account (SOA) generation
• Auto-submission for credit card processing
• Support for BTA, CTA, CTS, and AirPlus payment workflows
  These capabilities significantly reduce manual workload and accelerate billing turnaround times.

Accounting Integration (API-based)

• Send AR invoices (optional with payment)
• Submit credit note requests
• Process AP refunds
• Retrieve latest credit balances

Handled scenarios include:

• UATP tickets paid using customer cards

• GDS and post-paid hotel bookings processed as voucher-only lines

• XO handling within the Mid-back Office prior to conversion into AP invoices

BSP & Exception Handling

• Process PDF BSP statements
• Automatically detect unbilled, overbilled, and underbilled tickets
• Auto-create AP refund records for accounting
• Generate ADM documents and automatically update ACM status

Together, these capabilities ensure financial operations scale efficiently, remain accurate, and are fully supported even in high-volume environments.

Flexible Quotation & Approval Workflow

The Mid-back Office quotation module streamlines fare management and client approval workflows:

• Compile multiple fare options efficiently
• Apply business rules and service fees automatically
• Generate branded quotation formats for corporate clients
• Enable customer self-service approval flows
  These capabilities reduce consultant workload, accelerate turnaround times, and improve the customer experience.

End-to-End Support, PCI Compliance & Integration

SWIFT Mid-back Office combines robust integration, compliance, and vendor support to ensure a smooth implementation and ongoing operations. Key aspects include:

PCI Compliance

• Secure card collection with tokenized storage
• Card selection via Mid-back Office interface without plain-text card exposure
• Controlled access to sensitive payment data

Integration & Support

• GDS integration: Sabre Red Apps, Amadeus Smart Scripts, Travelport
• Full vendor support from Forecepts: consultation, requirement mapping, design, development, onboarding, and long-term optimization