SWIFT Midoffice is a subscription-based automation platform designed for Travel Management Companies (TMCs) and travel agencies focused on retail ticketing or FIT. Purpose-built to simplify back-office workflows, SWIFT Midoffice transforms complex manual processes into efficient, automated operations—allowing your team to focus more on service and less on routine tasks.
At its core, SWIFT Midoffice automates the synchronization of PNRs from robotic queues into a centralized database. Along the way, it performs high/low fare searches, applies service fee logic, checks for policy compliance, and validates reporting fields. This structured booking data feeds directly into customizable reports and serves as a searchable history for travelers.
Traveler and customer profiles are maintained in an updatable web interface, enabling easy updates that sync directly with GDS profiles—keeping everything accurate and current without added effort. During End Transaction and Ticketing, integrated Sabre Red Apps or Amadeus Smart Scripts run automated quality control and credit balance checks, driven by the customer profile.
Beyond GDS automation, SWIFT Midoffice offers the flexibility for consultants to log non-GDS elements—like flights, hotels, insurance, visas, and transfers—into the PNR via widgets that create passive segments or formatted remarks. This gives agencies a complete picture of every booking, no matter the source.
PNR and ticket data are seamlessly converted into billing items, ready for transfer to your back-office system of choice—such as Microsoft Business Central or Xero. For agencies looking to scale their efficiency, optional features like auto-ticketing, auto-invoicing, automated SOA generation, and auto-submission for credit card processing (including BTA and CTA/CTS workflows) are available.
The built-in quotation module is another standout, letting consultants compile multiple fare options, apply rules and fees, and send quotes in branded formats. With self-service confirmation and approval flows, consultant involvement is reduced, while customer experience improves.
From initial consultation to solution design and full implementation, our team supports you every step of the way. And when it comes to integration, we go beyond software—we work directly with Sabre, Amadeus, and Travelport on your behalf, drawing on our strong relationships to ensure a smooth setup.
